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Our Guarantee

ALL BOTANY BAY PLANTS ARE BACKED BY OUR 100% 2 YEAR GUARANTEE

TERMS AND CONDITIONS (NURSERY STOCK)
Our nursery stock will thrive if properly handled, planted, and good “after care” is provided
(watering and fertilizing etc.). Failure to provide adequate care will render your guarantee null and void.
Please call our office for advice should your plant begin to suffer after planting. You can also email a digital photo
to info@botanybayplants.com for us to try and diagnose the problem.

• We will replace a plant once with a credit note (NO CASH REFUNDS). Credit notes will be issued on
  any plant that dies while guaranteed, subject to the presentation of the dead plant and your invoice.
  
  
• NO INVOICE / NO PLANT= NO GUARANTEE, NO EXCEPTIONS.
  
  
• When using a credit note to purchase a plant, if the new plant is of greater value than the credit note,
  only the difference would be guaranteed.
  
  
• Products purchased receiving our Volume Discount Rebate are eligible for all applicable full value guarantees.
  Sale items are guaranteed for value paid only.
  
  
• Our plants are guaranteed for two (2) full years.
  
  
• This two (2) year guarantee does not apply to ANY PLANTS LEFT IN CONTAINERS OVER WINTER.
  
  
• This guarantee does not apply to damage or death caused by natural disasters, extreme weather conditions,
  vandalism, negligence, or acts of a person, animal or is attributable to an insect or disease.
  
  
• This guarantee includes pro rata delivery fee credit (only if applicable).